When a construction project is started, then no one wants that any issue arise. But when two parties with different expertise and expectation are working together, then there will be some kind of disagreement down the line.
When an argument arises, there are two ways parties can go with:
The first way is going to impact the project adversely making it an even bigger problem. On the other hand, the second approach is going to lead to a positive result which will resolve the conflict. You know when it comes to the conflict there are always three sides to a story
-1st party's side of the story, 2nd party’s side of the story and the actual scenario-
That is when the actual role of quantum analyst comes in as he or she has to choose the second approach and come up with a reliable solution.
The next question is what the skills are which an expert might require to resolve the dispute which has stopped the construction project.
There is no rocket science or magic wand to solve the dispute because one of the primary construction issues which arise is the delays in the project. The fault can be from both ends, but one party has claimed for compensation or any other dispute process.
So how the quantum analyst can help in tackling any dispute which might have put the project on hold?
Well, the expert has to have stress management skills and be able to stay neutral. Dealing with construction issues is not something which is new, and the process of handling the conflict between two parties is fairly conventional. So what is more important than the actual process of problem-solving?
It is the skills and the way a professional quantum expert deals with the issues. Following are some of the skills experts have which they employ when dealing in the construction industry:
One of the first skills a quantum analyst must have is being neutral. You are going to deal with two parties having their own perception about the claim, so you have been hired for giving your unbiased opinion about that. In other words, you are going to be the judge of the whole situation, so you better be neutral.
If you are going to take sides, then it is not going to benefit anyone instead it will result in negativity and more concerns.
Putting a project on hold is going to be stressful for both sides because the contractor has kept the human resources and other essentials on hold and the plan of the owner has been delaying. Because of a stressful situation, there might be a situation of irrelevant logic and be yelling. Being an expert, you should have to calm the parties down and bring them to the point of discussion.
Help the people control their emotional behavior and provide their side of the story in a logical way. If they are not able to do that it is your responsibility to under the words and comprehends the whole situation.
Half of the issue will be resolved if people listen and discuss openly. For example, if there is a miss-commitment in the whole situation or any changes in the contract, then the open discussion in the presence of the quantum analyst will help to understand the entire situation from a different perspective. During the discussion, both parties will realize the actual scenario and come up with a win-win situation.
Another thing which can be solved the issue in the project is prioritizing the area which needs to be solved. A quantum expert should make out some prioritize from the open discussion and then come up with the possible solutions.
Different claims in the construction industry will require different expertise and skills, but most importantly these skills mentioned above and traits are essential to deal with claims that arise in the construction industry.
In other words, these skills are the basics in addition to the project or issue specific skills.